Help Desk / Customer Coordinator

Company: Softworld Inc
Location: Westbury
Posted on: May 2, 2025

Job Description:

Job Title: Help Desk / Customer Coordinator

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

Job Location: Westbury NY 11590

Onsite Requirements:

Strong customer support including help desk
Excellent communication written and spoken
Hardware troubleshooting experience

Job Description:


REQUIRED SKILLS & RESPONSIBILITIES:

Help Desk:

Serve as the first point of contact for IT support via phone, email, and ticketing system for internal and external users.
Perform common help desk duties including password resets for various systems, basic troubleshooting related to hardware, software, network connectivity, user accounts, and standard applications.
Escalate issues to higher-level support or vendors as needed.
Place orders for in-warranty computer hardware repairs.
Bonus: possession of CompTIA A+ certification or familiarity with computer hardware components.

Customer Service ("Project Management Office"):

Effectively communicate with vendors to convey what our customers are looking for and relay information and updates back to our customers.
Balance working on multiple projects at once. This involves keeping in contact with vendors and customers and processing the necessary paperwork in a timely fashion.
Must have the ability to get creative in finding solutions for our customers while understanding that providing what our customers need may not always be straight forward.
Coordinate meetings, take notes, and follow up on action items.
Help gather and organize project documentation and requirements.
Possess a basic understanding of IT systems and deployments.
Possess good written and verbal communication skills.
Organized and highly motivated.
Familiarity with procurement guidelines preferred.

ADDITIONAL / DESIRED SKILLS:

CompTIA A+ certification or familiarity with computer hardware components would be a big bonus.
The individual will be joining a team that works in staggered shifts. The hours for this current role are Monday to Friday, 8 AM to 4 PM.
The majority of the work will be done from the individual's desk with the possibility of occasional on-site visits to customer locations.
This role is well-suited for individuals in the earlier stages of their IT career who are eager to build both technical support and project management experience.
Attendance and punctuality are absolutely vital for this position.




**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Keywords: Softworld Inc, Elizabeth , Help Desk / Customer Coordinator, Other , Westbury, New Jersey