Customer Support Specialist
Company: Array
Location: Elizabeth
Posted on: June 25, 2022
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Job Description:
Array is revolutionizing how businesses leverage and enhance
consumer data. Our platform enables innovative companies and
developers to seamlessly integrate credit and identity data into
their apps, websites or workflows. As a remote-first company, were
focused on providing opportunities for autonomous individuals to
have high levels of impact at the forefront of the fintech space.
Continuous improvement, experimentation, and a clear mission
stretch us individually and together in service of delivering the
best products for our clients and users.
We're looking for a highly organized go-getter and problem-solver
to join our Technical Support Team. This person will delight our
clients by delivering accurate and quick assistance in the style of
Arrays white-glove service experience. After comprehensive training
on Arrays products and technical integration methods, this
candidate will play a pivotal role in supporting and maintaining
the day-to-day operations of our diverse client base.
You will:
Getting Started: For the first two months, you will be training and
working side-by-side with other Support Specialists to learn the
ins-and-outs of Array, how our systems work, and more advanced
integration troubleshooting methods.
Inbound Inquiries and Tickets: Support Specialists split the
majority of their time between taking inbound calls, slacks and
email tickets from clients and developers. Since every client has a
unique goal for their business, its up to Support Specialists to
leverage their knowledge, creativity, and ability to troubleshoot
to find the best solution for every scenario. Here are just a few
examples of the types of expertise youll offer on any given
day:
Arrays products, tools, features, and SDKs covered in our Developer
Documentation and Support Articles
Array features and how they can be leveraged using Arrays API
Client-side and server-side code, validation errors, and other
technical factors affecting a clients integration with Array.
What other teams at Array do: Technical Support is often a client's
first stop, and sometimes the best way to help is to connect them
with the right team
Collaborating with other Product and Operational teams via Slack,
our internal chat tool
Developing new-hires through one-on-one phone and email shadowing
or facilitating training sessions
Building, updating, and experimenting with your own Array
integration to increase your understanding of the product
Acting as a subject matter expert or stakeholder for a specific
product or feature, which can involve training other Specialists,
being available for more nuanced questions, and giving feedback to
Product teams on behalf of clients and the team
Updating internal documentation and providing regular feedback to
improve our external Support Articles and Developer
Documentation
Presenting in team meetings
Array Offers All Employees the Following Benefits and Perks:
Full medical, dental, and vision, premiums covered at 100% for
employees and 50% for dependents
Unlimited PTO and sick leave + 14 company holidays to encourage a
healthy work-life blend
In-house wellness concierge and partnership with TalkSpace to
support mental health
100% 401k match with immediate vesting
Generous and competitive parental leave for all parents
$1,000 desk setup subsidy to set-up your unique remote office
$100/month to subsidize wifi/cell phone expenses
One of our core values at Array is to care and support one another,
and thats why we strive to create an environment where everyone
feels empowered to bring their full, authentic selves to work.
Diversity, equity, and inclusion foster collaboration, comfort, and
confidence. Were at our collective best when we each feel our
best.
We are proud to be an equal opportunity workplace, we are committed
to equal employment opportunity regardless of race, color,
ancestry, religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability, gender identity or Veteran
status.
Keywords: Array, Elizabeth , Customer Support Specialist, Other , Elizabeth, New Jersey
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