Dispensary Associate

Company: Zen Leaf
Location: Elizabeth
Posted on: May 10, 2022

Job Description:

A Dispensary Associate engages in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. The ideal candidate should be friendly and upbeat, and passionate and knowledgeable about the benefits of Cannabis medicine. Dispensary Associates are critical roles for a cannabis company, as they connect each unique customer with just the right product and method of consumption for their needs and are responsible for educating patients on the benefits and potential side effects of medication.The main responsibilities of a Dispensary Associate include:

• Assist patients in a customer-facing, intimate retail environment
• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs
• Ensure sales floor is properly stocked and presence of the store is well maintained
• Own responsibility for remaining up-to-date with product knowledge
• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction
• Coordinate return and exchanges in accordance with company policy
• Print return/exchange forms for all stations and delivery
• Utilize POS system to review inventory, checkout customers, and conduct returns and exchanges
• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints
• Promote a work environment that is positive, communicative, patient-oriented, and compliantRequired Skills
  • Consistent demonstration of excellent customer service skills
  • High school diploma, or equivalent
  • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiencesDesired Skills
    • 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience
    • Previous experience with POS systems
    • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating proceduresAbout Zen LeafThe Zen Leaf PhilosophyZen Leaf (subsidiary of Verano--- Holdings) recognizes that people are wonderfully unique, as are their cannabis needs. In pursuit of wellness, our Zen Leaf Wellness Advisors cater to the individual, asking questions, listening attentively, and offering thoughtful recommendations.Our dispensaries are designed for comfort and care, as cannabis shopping should be easy and enjoyable. Whether medical or adult-use, our focus will always be the wellness and satisfaction of the user.Equal opportunity employerZen Leaf is proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.

Keywords: Zen Leaf, Elizabeth , Dispensary Associate, Other , Elizabeth, New Jersey