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Sr Analyst Customer Research

Company: PSEG
Location: Elizabeth
Posted on: June 4, 2021

Job Description:

Requisition ID: 64586

Job Function/Category: Customer Services

Employment Type: Exempt Full Time

This is an exciting time to be joining PSEG. Our commitments, which include safety, integrity, customer focus, and diversity & inclusion, are the fabric of our culture and help drive the success of our business. We are fortunate to have an outstanding workforce of diverse and highly skilled talent who move us forward in our operational excellence journey. PSEG has more than 12,000 employees who are dedicated to the communities we serve and embody our vision: People providing Safe, Reliable, Economic and Greener Energy.

Job Summary

Directs and conducts marketing research and customer assessments and draws strategic and tactical insights as they relate to PSEG

Job Responsibilities

Direct and conduct marketing research and customer assessments and develop strategic and tactical insights as they relate to PSE&G. Provide timely and actionable marketing research findings and insights to senior management for decision making and to enhance company brand equity, customer experience, preference and profitability. Work with the company's business areas to assess needs for marketing information; design and implement projects to achieve specific goals, identify process improvements and improve the customer experience. Develop, analyze, manage and communicate key market and customer relationships, research projects, etc. to support product and services improvement and strategic planning initiatives. Develop and maintain relationships with outside research firms, benchmarking organizations and other utilities. Provide customer relationship, market targeting and segmentation expertise, as well as, analytic support for the company's marketing and customer experience management activities. Play a key role in identifying, developing and supporting the rollout of new business opportunities. Maintain and apply working knowledge of PSEG standards for Business Controls and meet management's expectation for effective internal business controls.

Job Specific Qualifications

Essential: Bachelor's Degree in a relevant discipline Minimum 5 years market research or customer satisfaction measurement experience Proficiency with Microsoft Office Strong understanding of primary and secondary market research methodologies, techniques, tools and processes Must have analytical ability; communication skills, be results driven.
Desired: Masters in Business Administration Knowledge of JD Power studies and methodologies Knowledge of Tableau Knowledge of SurveyMonkey and mTab Working knowledge of advanced statistical applications i.e., SPSS or SAS.

Minimum Years of Experience

5 years of experience

Education

Bachelor

Certifications

None Noted

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

As an employee of PSE&G or PSEG Long Island, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

This site ( http://www.pseg.com ) is strictly for candidates who are not currently PSEG employees. PSEG employees must apply for jobs internally through empower which can be accessed through the mypseg homepage by clicking on the employee center tab, then under the empower header, choose careers.

Business needs may cause PSEG to cancel or delay filling position at any time during the selection process.

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

Public Service Enterprise Group (PSEG) is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legal protected characteristic. Legally protected characteristics included, race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

Need to request an accommodation?

If you have a disability and need assistance submitting your resume, applying for a position or registering for a test, please call 973-430-3845. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

Nearest Major Market: Newark Nearest Secondary Market: New York City Job Segment: Equity, Developer, Compliance, Recruiting, Finance, Technology, Legal, Human Resources

Keywords: PSEG, Elizabeth , Sr Analyst Customer Research, Other , Elizabeth, New Jersey

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