Help Desk Coordinator
Company: STI
Location: Trenton
Posted on: April 1, 2026
|
|
|
Job Description:
The ideal Helpdesk Coordinator will have knowledge and
experience supporting and troubleshooting various Microsoft
applications. The analyst is an excellent communicator, able to
speak to end users positively and explain technical detail in a
manner they can understand. They can demonstrate the ability to
work well in a fast-paced, iterative, deadline-driven environment
and have the ability to organize, prioritize, and meet established
deadlines. The analyst will adhere to established Help Desk IT
policies, procedures and standards and ensure conformance with
information systems goals and procedures. Qualifications and Skills
Desired: •Microsoft Windows 10 •Knowledge of Microsoft Windows
Server, Active Directory, and Office 365 – training on AOC
mainframe systems will be provided. •Experience using Microsoft
Excel, Word and Visio •Must have good clear communication skills
Responsibilities: •Maintain a thorough working knowledge of the
day-to-day operating environment, available tools, and
applications. •Maintain a working knowledge of Help Desk and IT
Operations procedures. •Log all incoming problems and requests and
actions taken to resolve them. •Provide first response help desk
support to all customers and users. •Provide assistance in the
areas of site support, and project specific assignments. Attempt to
troubleshoot and resolve problems and satisfy requests. •Provide
support for AOC business applications. •Provide follow-up status to
end-users in accordance with specified support policies and
procedures. •Ensure closed problems are adequately documented.
Keywords: STI, Elizabeth , Help Desk Coordinator, IT / Software / Systems , Trenton, New Jersey
