Help Desk Analyst - Trenton, NJ(Remote)

Company: STI
Location: Trenton
Posted on: April 1, 2026

Job Description:

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm. Note: 35 hour workweek. Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided. • Experience using Microsoft Excel, Word and Visio • Must have good clear communication skills Responsibilities: • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. • Maintain a working knowledge of Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC business applications. • Provide follow-up status to end-users in accordance with specified support policies and procedures. • Ensure closed problems are adequately documented.

Keywords: STI, Elizabeth , Help Desk Analyst - Trenton, NJ(Remote), IT / Software / Systems , Trenton, New Jersey