Senior Cloud Operations Engineer
Company: NICE
Location: Hoboken
Posted on: July 15, 2025
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Job Description:
This is a rare opportunity to work with an innovative product
launching in an area new to cloud services. The primary focus is
deploying, maintaining and supporting state of the art
cloud-deployed solutions for digital evidence management for Public
Safety customers worldwide. Assisting product teams to successfully
introduce new products/versions. Champion supportability and
preventative action on behalf of our customers. How will you make
an impact? • Provisioning, deploying, monitoring, patching and
upgrading enterprise cloud software. Working closely with the
development team to ensure the successful deployment of software
packages. • Support of production systems and replication of
customer issues on test systems to diagnose and repair without
jeopardizing customer data or operations. • Defining and
implementing regular maintenance and health monitoring procedures.
• Work effectively with staff in all areas of the business,
escalating when appropriate to management and/or R&D. Take into
account technical and commercial relationships with end-users,
partners and service providers. • Gradually take over the
responsibility of SecOps Team Lead • Participate in a 24-7 Out of
Hours call out rotation. • Cost Management of solution and
services. Have you got what it takes? • Experience in supporting
web based software provided as a service • Experience with
scripting in Linqpad, Powershell or similar • Experience
administering databases (Microsoft SQL) and basic querying •
Knowledge of Windows server and client technology • Knowledge of
network principles (IP addressing, firewall rules, network security
groups etc) • Efficient, effective and respectful communication
skills both with customers and within internal departments.
Including; • Excellent written and spoken English • Good listener,
able to identify and validate assumptions • Able to use effective
questioning to confirm understanding of a customer problem and then
provide help to solve it • Methodical troubleshooting, technical
skill and attention to detail used in diagnosing problems and
reproducing issues in a local environment • Multi-tasking and
time-management to prioritize and switch between varied tasks •
Focused and calm under pressure • Careful record keeping • Able to
use initiative and to work effectively both independently and as
part of a team • Be able to obtain security clearances (CJIS) You
will have an advantage if you also have: • Experience of
Programming (e.g. C#) • Scripting experience in Linqpad, Powershell
or similar • Experience with Azure (AZ900 and AZ104 certifications)
• Experience with Postman or Fiddler • Understanding of .Net
applications • Knowledge of Linux Operating System • Experience
with ServiceNow (SNOW) ticketing system. • Knowledge share with
ability to document learned skills.
Keywords: NICE, Elizabeth , Senior Cloud Operations Engineer, IT / Software / Systems , Hoboken, New Jersey
