Senior ServiceNow Developer

Location: Edison
Posted on: June 23, 2025

Job Description:

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. • Continuous professional growth and leadership opportunities. • Health, wellness, and financial benefits to offer peace of mind to you and your family. • World-class facilities and the technology you need to thrive – in our offices or yours. Responsibilities Include, but not limited to: • Implement ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules including form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrations. • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer. • Identify potential “problem” areas within customer ServiceNow environments and provide advice on problem resolution. • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform. • The Senior ServiceNow Developer will complete all work within agreed timescales and KPI’s. • Assist SHI teams in managing project timelines and customer expectations. • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM. • Stay up to date on new ServiceNow product offerings, take on-going training and certification and accreditations. • Maintain industry leading knowledge to understand all aspects of the ITAM and Software life-cycle – from licensing to purchasing to deployment to decommissioning. • Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards. Qualifications • Bachelors Degree or relevant work experience required • Minimum 5 years holding a position configuring and customizing ServiceNow projects • Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.) • Experience implementing, configuring, and customizing ServiceNow including experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.). • Detailed knowledge of ITIL methodologies, JavaScript and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog). • Detailed knowledge of relational databases, Directory service integration experience (Active Directory, LDAP, etc.), and knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0) Required Skills • Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes” • Client-oriented, professional services mind-set • Ability to manage several projects simultaneously • Good research skills and the ability to manage details • Good analytical skills • Good written and verbal communication skills • Excellent organization and time management skills • Ability to think outside the box • Ability to stay self-motivated and self-directed • Willingness to adapt to changing business and technical priorities • Ability to work in a fast-paced, high-performance team environment • Proven experience in ITAM in a similar or same field • Ability to create high-quality documentation with precision • Ability to work with deadlines • Meticulous attention to detail • Highly organized and methodical Preferred Skills/Qualifications • ServiceNow Implementation Specialist in three or more applications preferred • Additional experience within the IT or Software Asset Management field • A second language (preferably French or Spanish) will be an advantage Certifications Required The ideal candidate will hold the following accreditations; if the accreditations are not currently held the successful candidate will be required to study and pass all the following accreditations within a short period of commencing the role. If the mandatory certifications are not currently held then you will be required to study and pass the following mandatory certifications at a minimum within a 6-month period of commencing the role: Mandatory certifications: • ServiceNow System Administrator • ServiceNow Fundamentals • ServiceNow Implementation Methodology Fundamentals • ServiceNow Platform Implementation • ITAM all modules • ITSM all modules through to ITSM Professional • CMDB and Vendor Portfolio Management • ITOM module, focusing on Discovery and cloud management Supplemental certifications: • All LISA Training Modules & Exams Unique Requirements • It is expected that this role may require infrequent travel both nationally and internationally (max 10%)

Keywords: , Elizabeth , Senior ServiceNow Developer, IT / Software / Systems , Edison, New Jersey