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ServiceNow Developer/ Administrator

Company: Duck Creek Technologies, Inc.
Location: Warren
Posted on: January 12, 2022

Job Description:

Helping careers take flight. Reshaping an industry. Enable you career to be Made on Duck Creek.


Our global team creates technology solutions that the insurance world has never seen - but really needs. With offices around the globe, our inclusive, innovative teams collaborate to continuously evolve our product offering that world class P&C Insurers build their core systems on - Billing, Claims, Policy, Insights, Reinsurance and more. The team at Duck Creek helps insurance companies bring amazing ideas to life quickly and easily with software that thinks and works like they do.

Duck Creek is proud to be a Remote-First employer, empowering our employees with the choice to work from an office, from home or on a hybrid schedule. Our remote-first environment fosters inclusion, collaboration, and ensures a consistent employee experience regardless of location. We support our employees in making a decision that allows them to be the most productive they can be both at work and at home.

If working in a fast paced, rapidly evolving company that is transforming one of the world's oldest and largest industries into a standard for innovation and open exchange sounds exciting, let us know. We are excited for your career to be Made on Duck Creek.


ServiceNow Administrator/Developer is part of the Duck Creek Information Systems team and provides day to day administration and support for the ServiceNow platform. The ServiceNow Administrator is responsible for designing, developing, building and scripting applications and providing support and knowledge for our ServiceNow system users.

Responsibilities for the ServiceNow admin can vary, but will include:

Configuration in ServiceNow - scripting, workflow administration, report setup, module customization

* The ServiceNow Developer Consultant role is a collaborative role requiring continuous interaction with multiple internal and external stakeholders related to development, configuration, testing, implementation, and overall stakeholder satisfaction of the ServiceNow platform
* Hands-on design, development, and deployment experience with the ServiceNow platform, including integrations with 3rd party tools, applications, and systems.
* Perform daily administration in support of Incidents and Service Request related to create and managing user accounts, group management, bulk uploads of data and other actives
* Maintain the governance, policies, and direction of the CMDB
* Monitor health, usage, and overall compliance of the ServiceNow platform
* Perform routine maintenance such as performance monitoring, error identification and remediation
* Create and maintain Forms, Reports, Dashboards, Views, Workflows, Groups and Roles
* Coordinate application and platform upgrades
* Ability to configure data imports and third-party integrations
* Identify improvements with consumers of data whose processes interact with the CMDB
* Stay up to date with latest releases, product enhancements and plugins
* Maintain documentation for configuration and troubleshooting of known issues.

Keywords: Duck Creek Technologies, Inc., Elizabeth , ServiceNow Developer/ Administrator, IT / Software / Systems , Warren, New Jersey

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