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Technical Account Manager

Company: Xactly
Location: Elizabeth
Posted on: January 6, 2022

Job Description:

Xactly Corporation was founded to solve an important challenge: how to help people everywhere connect and unleash their human potential. Xactly delivers a first-of-its-kind, end-to-end Intelligent Revenue platform that enables businesses to accelerate the digital transformation of their revenue operations (RevOps). Xactly pairs rich empirical data and purpose-built AI capabilities in one platform to advance the quality and scope of data-driven decision making through the revenue lifecycle. Xactly empowers growing enterprises to effectively manage their revenue generation. Xactly's Intelligent Revenue platform carries organizations through the full Revenue lifecycle by focusing on planning, territory and quota, incentives, and pipeline management and forecasting from initial strategy development through execution and prioritization of all aspects of revenue optimization. Harnessing the power of AI, Xactly's scalable, cloud-based platform combines great software with the industry's most comprehensive 16-year data set to give customers the trusted insights they need to improve sales performance and grow revenue. THE OPPORTUNITY As the Technical Account Manager at Xactly Corporation, you will be managing a portfolio of production customers. You will be responsible for participating in the customer's planning process, leading and implementing plan configuration changes in Xactly Incent, coordinate the configuration for the all other products in the Xactly SPM Product Suite, act as a primary point of contact for escalations and be the advocate on Customer's behalf within Xactly Product Management. Client interactions will typically be at the Director level and above at SMB/Enterprise companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication, and customer management skills, preferably from a compensation domain background and experience with any programming language within the confines of a business application. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we're challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships. THE TEAM Xactly's Professional Services team is a mix of consultants, compensation experts and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They're a group of driven, highly motivated, self-starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners, turned compensation consultants with the business-savvy to execute complex projects in all client verticals. THE SKILL SET - Bachelor's degree or equivalent experience preferred - 6-10 years of experience in Technology Consulting, Business Analysis, or related fields - Experience working with at least one programming language - SQL/Python/Java highly preferred - Should be able to translate complex customer requirements and build configuration options, with the ability to guide clients through decision-making processes - Strong technology and business acumen - Strong problem-solving skills (business & technical) - Strong understanding of SDLC - Strong understanding of Data Structures and database concepts - System Integration experience and Troubleshooting skills are a must have - Demonstrate outstanding service-orientation and strong interpersonal skills - Past experience in a deadline-driven, fast-paced environment preferred - Confident communication style with strong presentation skills - Self-aware, motivated, coachable and poised, able to work seamlessly as part of a team WITHIN ONE MONTH, YOU'LL - Participate in training, which will introduce you to our products and processes. - Gain a strong understanding of Sales Performance Management space and the business challenges Xactly solves. - Begin ramping onto projects as soon as training is completed. WITHIN THREE MONTHS, YOU'LL - Consistently and successfully deliver customer implementations. - Be fully versed in Xactly tools, keeping essential customer data organized and tracking all your interactions with customers. - Become a subject matter expert in one aspect of Xactly's products and related activities, including supporting other Implementation Consultants as they work with that aspect. - Create urgency, instill confidence, and provide fantastic customer service as you guide customers through the initial implementation and their early adoption stage of Xactly at their company. - Begin ramping onto production customers and start managing your portfolio of accounts WITHIN SIX MONTHS, YOU'LL - Manage an increased number of production customers through their planning process, lead / implement configuration updates and ensure adoption of Xactly - Interact with customers each day to drive urgency, engagement and utilization. - Become a subject matter expert in several aspects of Xactly's products, including developing training materials to support other Implementation Consultants - Meet and exceed quarterly metrics and objectives. - Provide input for overall implementation process improvements. WITHIN TWELVE MONTHS, YOU'LL - Mentor new hires and teach best practices to lead the team towards future success. - Deepen knowledge of tactics to increase customer satisfaction and improve implementation time within your projects and share across the team. - Lead requirements gathering sessions with customers, create a design which meets their needs, and execute on it in our applications. - Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team. Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Keywords: Xactly, Elizabeth , Technical Account Manager, IT / Software / Systems , Elizabeth, New Jersey

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