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Technical Specialist

Company: Hcl Technologies Ltd.
Location: Warren
Posted on: May 3, 2021

Job Description:

Job Description (Posting).Web Security - L2Must have 5+ years' experience with managing Web security solutions including on-prem and cloud proxies.Should be able to develop, Implement and maintain Web access policies in large and complex environment.Should have working experience on Blue coat Proxy solutions.Solid knowledge of technologies such as TCP, UDP, IP, HTTP, HTTP2, SPDY, and QUICGood hands on exposure on defining Internet access policies.Good hands on exposure on SSL encryption and decryption concepts.Good hands on exposure on defining and modifying PAC filesSupport troubleshooting of Web connectivity problems to determine root cause.Perform Proxy solution component upgrades.Working experience using Bluecoat VPM and CPL.Must have exposure in defining SLAsGood hands on exposure on troubleshooting, change management & incident management.Must have expertise in defining Standard Operating ProceduresMust have expertise in Remote Infrastructure management for network and information securityShould be able to manage day to day activity of managing Web security devicesFamiliar with security solutions including but not limited to Firewalls, IDS, IPS.Primary Skill Set: Proxies (Bluecoat/Symantec)Secondary Skill set: FirewallsCommunicate and manage client needs and expectationsShould have B.Tech. / MCA degreeMinimum 5 + years of relevant Cyber Security experienceWorks well in a team environment and independentlyStrong analytical and problem-solving skillsExcellent listening, verbal and technical writing skillsBluecoat technical certification(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Casesby Jobble

Keywords: Hcl Technologies Ltd., Elizabeth , Technical Specialist, IT / Software / Systems , Warren, New Jersey

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