ElizabethRecruiter
the smart solution for Elizabeth jobs

Retail: Become a Work-At-Home Mandarin-Bilingual Customer Ex

Company: DISH
Location: Elizabeth
Posted on: September 12, 2018

Job Description:

Summary
Employer is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the Employer satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are Employer.
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Employer's 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their Employer experience. Bilingual WAH Customer Experience Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.
Primary responsibilities fall within the following categories:

  • Payments and Billing - accept payments by a variety of methods, offer self-serve payment solutions, explain charges and credits on the customer's bill, and resolve complex billing scenarios
  • Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and educate customers about the many features of Employer's award-winning products
  • Sales - use a consultative approach to educate and offer existing customers additional programming, and promote products and services to enhance their Employer experience
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Supports Tier 1 technical support and customer service phone support for external customers EssentialFunctions:
    A Bilingual WAH Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:
    • Working flexible schedules including weekends, holidays, and evenings
    • Regular and predictable attendance
    • Ability to regularly sit for long periods of time
    • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
    • Take back-to-back phone calls from Employer internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
    • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
    • Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements
      A successful Bilingual WAH Customer Experience Representative will have the following:
      • High School diploma, GED, or equivalent experience
      • Six-months of related customer service experience and/or training preferred
      • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
      • Strong organizational, time management, and problem solving skills
      • Excellent written and oral communication skills
      • Strong sense of professionalism and active listening skills
      • Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
      • Ability to work with minimal supervision in a remote location
      • Bilingual proficiency-fluent in English and Mandarin
      • Must be New York or New Jersey based Technical Requirements:
        Internet Minimum Specifications
        At Home agents must meet and maintain the following requirements:
        • Minimum 7 Mbps download
        • Minimum 1 Mbps upload
        • Internet provider that's not fixed wireless or satellite
        • All costs to meet and maintain these requirements, including repairs, Internet/ISP charges, and additional charges associated from their ISP are the responsibility of the At Home agent and are not reimbursed by Employer. Data and Usage Caps
          Employer prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap.

          Connectivity
          At Home agents are expected to have 99% uptime. Home Environment and Work Space
          Agents must have a dedicated workspace at the home office (preferably a separate room) and must maintain the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist Employer customers over the phone, personal disruptions, such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls will not be tolerated and may result in reassignment to an onsite agent role.. Additionally, dependent care and other family obligations must not interfere with job duties. Employer reserves the right to inspect At Home workspaces to ensure business requirements are met. At Home agents must agree and understand that such inspections are necessary to ensure continuity of Employer's business and excellent standards of customer service. Team Environment
          At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.

          Keywords: DISH, Elizabeth , Retail: Become a Work-At-Home Mandarin-Bilingual Customer Ex, Hospitality & Tourism , Elizabeth, New Jersey

          Click here to apply!

          Didn't find what you're looking for? Search again!

          I'm looking for
          in category
          within


Other Hospitality & Tourism Jobs


Customer Service Consultants Desired!
Description: Our Company: We are a 24 year old Nationwide Company. We are looking for career oriented individuals to join our award winning team. This is a solid company that offers top notch training and a full benefits (more...)
Company: Caruso Enterprises
Location: Passaic
Posted on: 09/26/2018

Stay at home - Customer Service Agents
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Lansdale
Posted on: 09/26/2018

Cook
Description: Cook Overview The Cook serves our Guests in multiple capacities in the kitchen of Cracker Barrel Old Country Store and Restaurant, including Grill Cook, Prep Cook, and Backup Cook. The Cook always uses (more...)
Company: Cracker Barrel
Location: Mount Laurel
Posted on: 09/26/2018


Team Leader
Description: Title Office Manager I 07/23/2018 Job Description Office Manager I Imagine if--- You could lead people within an organization that still values giving back and offers flexible schedules You could make (more...)
Company: H&R BLOCK
Location: New York
Posted on: 09/26/2018

Restaurant Team Member - Crew
Description: Restaurant Team Member - Crew 3107 - Marlton Greentree 18024368 DescriptionAt Chipotle, weve created something special: a better place to eat and work. Many employees start just expecting a paycheck, (more...)
Company: Chipotle Mexican Grill
Location: Marlton
Posted on: 09/26/2018

Inbound Customer Service
Description: Everything you need to know about becoming a remote agent can be found right here. If youve thought about working from home and being your own boss, the Agents On Demand program might be the right fit (more...)
Company: Mommy Jobs Online
Location: Springfield
Posted on: 09/26/2018

Training Cooks of Tomorrow in Seasonal Kitchen
Description: Develop with a restaurant group that serves seasonal ingredients mindfully to our guests. Dig Inn kitchens are training the next generation of culinarians. Learn in an environment where you'll have hands-on (more...)
Company: Dig Inn
Location: New York
Posted on: 09/26/2018

Class A Delivery Driver
Description: Class A Delivery Driver Coatesville, PA About Martin Brower: Martin-Brower is committed to being the world s leading logistics services provider for the quick-service restaurant industry. We operate out (more...)
Company: Martin Brower
Location: Wilmington
Posted on: 09/26/2018

Seasonal Associates
Description: Description We are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Plymouth Meeting
Posted on: 09/26/2018

Cold Cook
Description: Join a culinary-forward environment with motivated culinarians. Start training when you're ready, today or in the near future. Dig Inn restaurants are growing, and we're seeking cooks who are ready to (more...)
Company: Dig Inn
Location: New York
Posted on: 09/26/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Elizabeth RSS job feeds