Customer Service Supervisor

Company: Aldon Food Corporation
Location: Schwenksville
Posted on: June 1, 2025

Job Description:

Don's Prepared Foods is the leading manufacturer on the East Coast of prepared gourmet deli salads, gourmet cream cheese spreads, dips, entr--e's and more.Don's is a family-owned business and manufactures over 130 products spanning across its three brands Don's Salads, Melanie's Medleys and Artisan Deli. We are currently hiring a Customer Service Supervisor at our Schwenksville, PA food manufacturing plant. Job responsibility:To oversee a team of Customer Service Representatives, ensuring high-quality customer support and satisfaction. This role involves managing daily operations, training, and development of the team, while also directly addressing customer and sales team members inquiries and needs. Job Duties:Lead and supervise the orders team members & receptionist providing direction, guidance, and support. Manage customer information in the company ERP software including; customer catalogs, prices and price adjustments .Directly responsible for customer promotion tracking and maintenance.Directly responsible for EDI orders processing.Guide the scheduling of customer delivery appointments to assure accuracy & fulfillment.Ensure team members receive adequate training on company policies, procedures, and customer service best practices. Monitor individual and team performance, providing feedback, and assisting with conducting performance reviews. Set customer service goals and objectives for the team and hold them accountable for achieving them. Address customer and sales team members inquiries and concerns directly, ensuring timely and effective resolution of issues. Identify and implement process improvements to enhance customer service efficiency and effectiveness.Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction. Prepare reports on customer service performance to track progress and identify areas for improvement. Working with other departments (e.g., sales, marketing, product) to improve the overall customer experience. Manage the budget for the customer service department. Ensure adherence to company policies and procedures. Staying up-to-date on industry trends and best practices in customer service. Competencies:Must be self-motivated and have an outgoing personality with excellent people skills. Provides exceptional customer service and uses prompt and responsive follow-through. Excellent phone skills and taking phone etiquette very seriously. Ability to manage more than one call at a time. Knowledge of and the ability to follow all established emergency procedures, especially the responsibility to call 911 in the event of an emergency. Able to be an active listener and relay information accurately to others. Strong interpersonal skills being courteous and helpful.Prioritizes, plans, and uses time efficiently. Demonstrates a high level of accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. Meet deadlines. Adapts to changes, manages demand and can deal with frequent changes, delays, or unexpected events.A well organized, dependable, detail-orientated, self-directed individual with time management skills. Ability to multi-task.Remains open to other's ideas and exhibits a willingness to try new things.Excellent verbal and written communication skills. Able to be an active listener and can relay information accurately to others. Must be able to follow instructions and solicit feedback to improve performance.Maintains strict confidentiality.Identifies and resolves problems in a timely manner, gathers and analyzes information competently. Uses good judgement and exercises sound decision making skills.Strong interpersonal skills and employee / customer skills, being courteous, professional, and helpful, while showing courtesy, friendliness and respect.Strive to improve knowledge of new best practices or new innovations in the field.Must have exceptional computer skills. Must have excellent attendance / tardiness record. We offer an excellent benefit package:

• Competitive starting pay
  • Benefits package available after 60 days of employment
  • Medical option of POS or PPO Healthcare
  • Dental Insurance
  • Company paid Group Life, AD&D and Short Term Disability (after 90 days of employment)
  • 401K with company match (after 90 days of employment)
  • Colonial Life Supplemental Insurance
  • Paid holidays and birthday.
  • SQF - Safe Quality Food Culture
  • Paid orientation
  • Alchemy Education Training
  • 401K with company match
  • Safety Culture, including a Certified Safety Committee
  • Employee referral bonus
  • Employee recognition, gifts, and awards
  • $250 sign on bonus after 6 months of continuous employment Must pass a pre-employment criminal background check. Aldon Food Corporation is an Equal Opportunity/Affirmative Action Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
    
    
    
    PI87c61f69471e-37248-37681461

Keywords: Aldon Food Corporation, Elizabeth , Customer Service Supervisor, Hospitality & Tourism , Schwenksville, New Jersey