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Customer Service Specialist

Company: Nesco Resource
Location: Warren
Posted on: September 23, 2022

Job Description:

Excellent opportunity for a customer service specialist with experience in the pharmaceutical industry! Work with a global organization that values work/life balance. This is a hybrid role that involves working from home two days/week and in the -Warren, NJ office three days/week.Responsibilities of the Customer Service Specialist role

  • Support order management, backorder and other customer resolutions and inquiries.
  • Review reporting requirements for the customer service vendor and ensure their performance accuracy.
  • Manage input of product information into customer systems.
  • Reply to customer emails regarding product availability and pharmacovigilance protocols.
  • Direct questions and/or requests to the appropriate internal team members.
  • Develop customized reports based on customer requests
  • Proactively communicate with customers before receiving their questions and establish timely communications -
  • Interact with supply chain and marketing colleagues to ensure orders are released in a timely manner.
  • Work with the third-party vendor on daily open order reports that have not shipped due to over allocation.
  • Business Systems support and development
  • Work with IT, Finance, and Contracts team to help develop and enhance business systems
  • Work with the sales team to help prepare for customer meetings and trade showsRequirements
    • 3+ years of experience years of total work experience in a pharmaceutical setting, preferably with experience with large portfolios and a dynamic, fast-paced customer environment
    • GED/ High School Degree required, BS preferred
    • Excellent -verbal and written communication skills and presentation development is essential.Apply NOW for the customer service specialist role in Warren, NJ.Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Elizabeth , Customer Service Specialist, Hospitality & Tourism , Warren, New Jersey

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