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Customer Service Representative

Company: On Site Personnel, LLC
Location: Avenel
Posted on: April 8, 2021

Job Description:

Onsite Personnel LLC is seeking a Customer Service Representative to work full-time at one of our major clients in Middlesex County, NJ. Specialties of the Client: (Customer Service Representative) MANAGED TRANSPORATION Delivering vendor and retailer consolidation opportunities in addition to managing inbound and outbound transportation. LOGISTICS SERVICES Providing transactional shipment solutions as you need them by taking advantage of our extensive carrier base and opportunity pricing with our carriers. ?Responsibilities: Customer Service: --- Process and input all customer orders. --- Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests, and post inventory records. --- Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. --- Keep and verify records of incoming and outgoing shipments and prepare items for shipment. --- Determine method of shipment by utilizing knowledge of shipping procedures, rates and routes. --- Trace orders as required and notify customers of any activity concerning their order. --- Ensure proper invoicing of accounts by verifying computer-generated invoices. --- Maintain damage records, follow up with appropriate parties for proper notification of these records. --- Handle returned merchandise in an efficient manner. --- Must be willing to travel to other local facilities as needed. Relationship Building: --- Foster excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner. --- Report customer feedback to management, including any signs of customer dissatisfaction. --- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing, orders, shipment status, etc. Clerical: --- Oversee all documentation associated with orders and maintain the corresponding files. --- Maintain a current and accurate procedures manual that details the processing requirements for each account. --- Respond to customer inquiries via phone and e-mail. --- Answer phone calls and operate various types of office machines and computers necessary to perform duties. Effectively correspond with customers as required. --- May be required to perform only receiving or shipping activities and be referred to as a Shipping/Receiving Clerk. Qualifications: --- Minimum High School Diploma, GED. --- 1-3 years customer service experience. --- Excellent organizational and communication skills required. Keen attention to detail, sense of urgency and ability to prioritize required. --- Ability to complete bills of lading (BOL's). --- Must be able to estimate weight, and use the information to calculate the cost of shipping. --- Must be proficient in MS Office. --- Ability to multitask. --- Must be available and able to work overtime as the business dictates. Onsite Personnel is an equal opportunity employer committed to hiring a diverse workforce in an inclusive culture environment. Onsite Personnel does not discriminate based on disability, veteran status or any other basis protected under federal, state, or local laws.

Keywords: On Site Personnel, LLC, Elizabeth , Customer Service Representative, Hospitality & Tourism , Avenel, New Jersey

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