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Program Manager

Company: Barclays Tech
Location: Elizabeth
Posted on: July 8, 2019

Job Description:

Overall purpose of roleResponsible for the successful delivery of projects to plan, budget and agreed quality and governance standards. The role typically requires managing small- to medium-scale projects or small to medium scale workstreams within larger projects or programmes typically Manages project team engaged throughout the full delivery lifecycle. Delivery of project(s) supporting the business strategy from business case through to initiation, requirement analysis, design, build, testing, implementation and closureManages the project end to end including the IT elements of delivery (where applicable). -- --Key AccountabilitiesVision, Strategy and DirectionDemonstrates an understanding of strategy set by leadership teamReferences the strategy in supporting decision making with the team.RAIDSIdentifies, assesses and manages project risks, assumptions, issues and dependencies, escalating as appropriate via the agreed governance framework.Change ControlControls the scope of projects, ensuring that rigorous change control is exercised.PlanningEnsures that realistic detailed project plans are prepared and maintained, providing regular and accurate reports on progress against plan to stakeholders as appropriateEnsure project dependencies and assumptions are factored into the planning process.Financial ManagementWorks within the constraints of the resources and budget providedReporting any variances to the parent initiativeSupport in set up of the business case for the programme taking into account information on benefits, costs, risks and timescales, concluding on whether it is desirable, viable and achievable.Benefits ManagementSupport identification, definition & tracking of the realisation of the project benefits in line with the expectation set out in the Business CaseEnsuring any risks, issues or assumptions related to benefit realisation are outlined.Resource ManagementCreating and maintaining a resource demand profile for their project/workstream as part of planning and monitoring activitiesEscalating any resource shortfall to superiors in a timely mannerReviewing and reporting actual performance against project/workstream planEngaging with HR & CRES for on boarding of new resources (with VP oversight/review).Governance and ReportingDefine and implement governance and reporting structure appropriate for the projectEstablish and run Working Group or initiative level governance (e.g. project forum) meetings (as appropriate)Ensures projects meet the desired requirements of Accountable Executives and that acceptance and handover to business as usual are managed against agreed acceptance criteria and to a defined planEnsures that all project status reporting is accurate, informative and timely, and directly provides progress reports as agreed as part of the governance framework at agreed intervals.Change ManagementDefinition of business perspective on how the project deliverables will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc. (for small/medium projects, with VP oversight/review)Initiates and manages the business implementation plan, including all the activities that the business needs to do to prepare for new technical components and technologies or process/organisation changes (with VP oversight/review)Tracks and reports against these activities to ensure progressHandover: Manages the hand-over of products and services delivered by projects being managed to the relevant operational functionsCreate Training Needs analysis and oversee implementation (incl. creation of training/scheduling/conduct training sessions as necessary)Create appropriate communication plan to support Business plan & execute on it.Execution Risk StandardEnsures projects being managed are compliant with relevant governance methodologies (e.g. iCompass / SDLC / Agile and Navigator)Ensures projects being managed are compliant with the central ePMO function's directives, initiatives and change handbookEnsures compliance to QA per Change Framework and initiates other assurance activities where required.Typical Support RequiredSome Programme Manager or VP Project Manager oversight required to ensure project structure, governance and scope are set up to acceptable standardsNeeds support from immediate managers in the design of areas of communication with challenging or more senior stakeholdersImmediate manager is likely to provide quality control oversight on key deliverables --Stakeholder Management and LeadershipRuns small projects or workstreams on larger projects. Typically managing teams of up to 5 BAsTypically faces off to AVP/VP/Director level stakeholdersAnnual budget typically Prepares and maintains a stakeholder mapping and communication plan and considers internal and external stakeholdersInitiates & develops and manages communication channels acting as a single point of contact for defined groups for single project/workstreamCommunicates to key stakeholders/groups to keep them informed of key changes and potential impact of the project outcome through published status reportsFacilitate negotiation/mediation between different stakeholders to aid decision making process and escalating to superiors in a timely manner.Decision-making and Problem SolvingDemonstrates a broad understanding of how the bank operates and the metrics used to measure performanceAnalyses problems and evaluates options in a logical and systematic waySeeks the advice of stakeholders to better create clarity in complex situations, understand problems, evaluate options and make decisions -- --Person SpecificationSkills & KnowledgeModerate industry knowledge.Holds knowledge of specialist areas that projects operate in. --Essential Skills/Basic Qualifications:QualificationsProject management - Foundation level accreditation (Eg Prince 2) and/or Agile.ExperienceExperience in managing Projects with medium complexity, high priority and multi location or cross functional teams --About BarclaysBarclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns. --Our two clearly defined divisions, Barclays UK and Barclays International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle. We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.The businesses are supported by The Group Service Company. This delivers critical infrastructure services and enhances operational continuity for our business units, it is a centre of excellence for services required by the business, such as fraud management and cyber security, reducing duplication and promoting best practice across our businesses. --Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition -----" our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future. --The delivery of our strategy is underpinned by the energy, commitment and passion of our people, and we are clear on our common purpose: creating opportunities to rise. We are a company of opportunity makers working together to help people rise -----" customers, clients, colleagues and society. --About Contact Centre TechnologyContact Centre Technology is accountable for performance, stability, and availability of the Strategic contact centre platforms across Barclays. They define and deliver the architectural roadmap for all contact centres systems through change, extension and planning in accordance with delivery processes, financial and change governance. They front all requests from the business acting as a single point of contact across the technical community. They act as a conscience by owning the product lifecycle cradle to grave, and providing a consistent approach to delivery, remediation and risk management supporting business requirements and internal/external regulations. -- -- -- --Contact Centre FunctionThe Group ExCo have been working to create firm-wide global capabilities to enable us to deliver a seamless experience for our customers at all touch. There is a clear opportunity for increased consistency, consolidation and a more customer-centric approach in our branches, SkyBranches and Global Contact Centres; in particular those Contact Centres related to UK Community and Premier Banking, Mortgages, Cards in the --UK, USA and Germany. -- --It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --[For all perm job adverts except for the US where the mandatory EEO statement must be included please include the following statement -------We are an equal opportunity employer and we are opposed to discrimination on any grounds.----- or local/legislative Diversity and Inclusion wording] -- --Risk and Control ObjectiveEnsure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. -- -- --Purpose and Values Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it.Our Purpose is to create opportunities for people to rise- customers, clients, colleagues and society. Put simply this is the answer to the question -------What is Barclays for?' and it should guide our every action as employees. --RespectWe respect and value those we work with, and the contribution that they make.IntegrityWe act fairly, ethically and openly in all we do.ServiceWe put our clients and customers at the centre of what we do.ExcellenceWe use our energy, skills and resources to deliver the best, sustainable results.StewardshipWe are passionate about leaving things better than we found them.PandoLogic. Keywords: Program Manager, Location: Elizabeth, NJ - 07207

Keywords: Barclays Tech, Elizabeth , Program Manager, Executive , Elizabeth, New Jersey

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