Restaurant General Manager

Company: Burger King
Location: Avenel
Posted on: November 17, 2022

Job Description:

RESTAURANT GENERAL MANAGER
MISSION: To be one of the most highly valued multi-brand franchisees in the United States as a result of our disciplined focus on profitable growth and dedication to employee and guest satisfaction----------------------------------------------------------------------------------------------------------------------------------------------
Responsible for providing clear direction and leadership to restaurant teams when it comes to living the Rackson values, helping the brand to thrive, and growing restaurant sales and profits. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and great food while ensuring compliance with policies, procedures, and regulatory requirements.
PEOPLEExpectations Workforce/Succession Planning; Attracting and Selecting Talent; Onboarding Talent; Training; Development; Recognizing, Rewarding and Retaining talent; Evaluating and Managing PerformanceKey Performance Indicators: Total Restaurant Turnover
Monitors staffing levels; recruits and selects employees to talent and job profiles Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed Assigns activities and tasks Identifies and develops internal candidates for management and Shift Leader positions Treats employees fairly with respect and dignity and regularly recognizes and rewards employees Complies with all state and federal labor laws and regulations
GUEST SERVICE EXPERIENCEExpectations Service; Food; Place
Key Performance Indicators ACR; OPI
Manages daily activities to achieve excellence in restaurant operational performance Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements Reviews practices and modifies as needed to continuously improve the guest experience Interacts with guests and the community; responds to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service
SALES AND PROFITS: BUSINESS RESULTSExpectations Sales Forecasting; Cost Management; Growing SalesKey Performance Indicators Sales Comp %; SOP Flow Thru
Uses management information tools to analyze restaurant operational and financial performance Identifies trends and implements action plans for improvement Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth Considers cost/benefit impact of financial decisions and works to protect the brand Monitors costs and adherence to budget and restaurant goalsCompany IntroductionEvery day, more than 11 million guests visit BURGER KING restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.

Keywords: Burger King, Elizabeth , Restaurant General Manager, Executive , Avenel, New Jersey