M01190 - Branch Assistant Manager (MLO)
Company: PNC Financial Services Group
Location: Elizabeth
Posted on: June 17, 2022
Job Description:
Job Profile
Position OverviewAt PNC, our people are our greatest differentiator
and competitive advantage in the markets we serve. We are all
united in delivering the best experience for our customers. We work
together each day to foster an inclusive workplace culture where
all of our employees feel respected, valued and have an opportunity
to contribute to the company's success. As an Assistant Branch
Manager within PNC's Retail Branch organization, you will be based
in Elizabeth, NJ at the Elizabeth branch.Job Description
- Supports all aspects of branch, including individual and team,
performance. Builds a high performing team through the attraction,
on-boarding, coaching and development of branch team members. Leads
through influence and impacts a broad range of eco-system partners
in an omni channel environment. Drives revenue and loyalty through
proactive interactions with clients.
- Manages, coaches and executes a proactive client experience
within an omni channel environment. Provides solutions and advice
to improve client financial well-being. Leads effective problem
resolution.
- Manages the branded sales process to proactively achieve sales
targets and customer loyalty. Grows branch revenue through
acquisition and share-of-wallet growth of consumer and business
households.
- Drives the employee experience. Responsible for acquiring and
retaining talent through the coaching and development of employees.
Coaches employees to achieve performance and activity expectations.
Assists in the performance management process for all
employees.
- Manages operational, human capital, reputational and business
risk through adherence to established policies and procedures.
Exercises sound decision making to identify and mitigate potential
risk.PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework.
- To learn more about this and other opportunities on our
team.CompetenciesBranch Banking Services - Knowledge of the
responsibilities, issues, regulations, business practices, and
operations of retail banking branches; ability to provide qualified
services to customers.Coaching Others - Knowledge of coaching
concepts and methods; ability to encourage, motivate, and guide
individuals or teams in learning and improving
effectiveness.Decision Making and Critical Thinking - Understanding
of the issues related to the decision-making process; ability to
analyze situations fully and accurately, and reach productive
decisions.Digital Awareness - Shares, shows and supports clients on
a variety of technological digital and online tools and resources
allowing them to explore solutions to achieve their financial goals
and financial well-being through the PNC conversation.Effective
Communications - Understanding of effective communication concepts,
tools and techniques; ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the
application of appropriate communication behaviors.Managing
Multiple Priorities - Ability to manage multiple concurrent
objectives, projects, groups, or activities, making effective
judgments as to prioritizing and time allocation.Retail Lending -
Knowledge of and ability to design and develop retail lending
products and services, manage and evaluate operational processes
and procedures and ensure compliance with local and company
policies.Selling. - Applies knowledge of banking products and
services to meet customer needs and enable them to achieve their
financial goals. Identifies prospecting approaches to identify
potential customers and create opportunities to sell financial
solutions and ideas to customers.Work ExperienceRoles at this level
typically require an Associates or equivalent degree as well as
related experience or product knowledge to accomplish primary
duties. Typically requires 4+ years of related business or
functional experience. In lieu of a degree, a comparable
combination of education and experience (including military
service) may be considered.EducationAssociatesAdditional Job
DescriptionBenefitsPNC offers employees a comprehensive range of
benefits to help meet your needs now and in the future. Depending
on your eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit >
New to PNC.Disability Accommodations Statement:The PNC workplace is
inclusive and supportive of individual needs. If you have a
physical or other impairment that might require an accommodation,
including technical assistance with the PNC Careers website or
submission process, please call 877-968-7762 and select Option 4:
Recruiting or contact us via email at pathfinder@pnc.com. -The
Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.Equal Employment Opportunity (EEO):PNC
provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.California Residents Refer to the
to gain understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Elizabeth , M01190 - Branch Assistant Manager (MLO), Executive , Elizabeth, New Jersey
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