Business Operations Manager (Exterior Envelope and Facade)
Company: Construction Specialties
Location: Highland Park
Posted on: June 17, 2022
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Job Description:
Description: This position supports our Louvres, Grilles, and
Sunshades Business Unit. - - Exterior Envelope and Facade
experience is required . Construction Specialties, Inc. Founded in
1948, Construction Specialties (CS) is a specialty building
products manufacturer. CS provides solutions to building challenges
that architects, designers, building owners, facility managers, and
contractors face every day. Since inventing the first extruded
louver, CS has become a global leader in all our product
categories. - Our products are a part of some of the most iconic
buildings around the world -from the world's tallest tower, Burj
Khalifa in Dubai, to the Oculus at the World Trade Center Transit
Hub in Manhattan. -If you want to work in an inspiring atmosphere
and collaborate with customers and colleagues to solve challenges,
we're the right place -for you. CS/: Making Buildings Better -
SCOPE OF POSITION/: Responsible for leading and managing the
customer service and order support functions for the business unit
of responsibility. This includes directing the staff and business
operations of the department to achieve increased customer
satisfaction levels while improving the impact and influence of the
department on other BU operations. ESSENTIAL DUTIES AND
RESPONSIBILITIES/: To perform this job successfully, an individual
must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions, including but not necessarily limited to the
following/: In location or region, Continually provides leadership,
direction and training to the customer service, drafting and
project management teams; as well as new sales channel members .,
Customer Service Reps and customer service team to ensure high
levels of service to our customers and sales representatives as
they answer inquiries from customers, sales reps and architects
concerning price, application of products, technical product
information, commissions/overages, purchase order amendments, and
other assigned duties. Monitors and coaches the Customer Service
and Drafting Supervisors and Project Managers in location or region
to ensure proper application and interpretation of business
policies Maintains familiarity with the on-going and future needs
of our customers and sales representatives, aligns necessary
support functions, such as drafting, anticipates future changes
affecting the product line and strategically positions the product
line to take advantage of these changes. - Enlists the development
and use of key metrics to optimize financial business decisions.
Responsible for continuous improvement practices and for
implementing policies and procedures alongside best practices
including developing processes that meet business needs across all
BUs. Actively involves counterparts and stakeholders within other
CS BU's on change initiatives to ensure alignment and consistency
to new and/or modified policies, procedure, and processes;
exemplifying a unified company mentality. Understands and assures
adherence to departmental and company procedures and policies,
offering recommended changes to applicable senior leadership to
increase business efficiency. Acts as interdepartmental liaison to
ensure the customer service, drafting and project management
departments and staff work effectively with the sales, estimating
and production functions of the assigned product lines. Researches
the background of issues, investigation, policy interpretation and
adjustment or correction in effort to offer direction and solutions
to team on unresolved customer/sales rep concerns, drafting issues
and problems with accounts or products as they relate to pre- and
post -sales issues and project management. Handles all service and
support escalations from within the department and contacts
customers and sales representatives if required, regarding unusual
terminology, policy departure, priority, cancellations, etc.
Prepares status reports concerning departmental activities and work
in progress as required. Ensures conformance to all aspects of the
ISO 14001 standard Guides work group problem solving process toward
continuous improvement of quality and productivity measures and
expediently advises groups of any organizational changes that may
affect their processes. Ensures that department goals are pertinent
and clear to all. Helps group reach consensus of key issues.
Prepares status reports concerning departmental activities and work
in progress as required, including root cause analysis when needed
Ensures that performance reviews in the department are meaningful
and applicable and conducted on time Provides guidance and training
to less experienced personnel in current business operations while
ensuring best practices as identified are routinely incorporated.
Works with senior stakeholders - identifying and addressing
problems and opportunities for the company. Builds alliances and
partnerships with other company groups/teams - both internally and
externally. Promotes a company culture that encourages top
performance and high morale. - - - Qualification: KNOWLEDGE/
SKILLS/ EXPERIENCE/ EDUCATION/: (Minimum Education and/or
Experience required) Bachelor's degree from four-year college or
technical school Five or more years related in-depth experience
and/or training; or equivalent combination of education and
experience with generating positive customer experiences. Exterior
Envelope and Facade experience is required . Glass, glazing,
curtainwall experience is preferred. Previous experience working
within a manufacturing environment is preferred. Excellent
oral/written communication skills Excellent customer relation
skills and professional manner Computer literacy Previous knowledge
and experience with using ERP software applications within the
manufactured environment are preferred (SAP, BPCS, etc.) Ability to
read and understand complicated purchase order terms and
conditions. Knowledge of sales/sales support procedures Exhibits
motivation, determination, and decisiveness despite internal and
external pressures Possesses excellent organizational and time
management skills as well as the ability to meet critical
deadlines. SUPERVISORY RESPONSIBILITIES /: Yes. Size and scope of
team can vary by location(s) and/or region(s). PM21 #CONEX
Keywords: Construction Specialties, Elizabeth , Business Operations Manager (Exterior Envelope and Facade), Executive , Highland Park, New Jersey
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