Director, Technology Account Management
Company: Everest Re Group
Location: Warren
Posted on: May 14, 2022
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Job Description:
Title:Director, Technology Account ManagementCompany:Everest
Global Services, Inc.Job Category:TechnologyJob Description:Everest
Global Services, a member of the Everest Re Group, Ltd, a worldwide
Reinsurance Company, is seeking a Director of Account Management to
join the Global Technology Services (GTS) group located at the US
headquarters in Warren, New Jersey or Charlotte, NC.The Account
Manager will report directly to the Vice President of Strategy,
Enterprise Architecture, and Account Management with minimal
supervision to drive the organization's customer success,
engagement, and change. -To be successful in this role, you will be
someone who excels at fostering extraordinary customer
relationships, manages strong customer engagement, has broad
experience in technology, and develops and executes detailed plans
that bring customers both immediate value and long-term success. -
The role will also establish and manage the Everest enterprise
global change and release management process based on industry
standards and best practices. -Additional responsibilities
including but are not limited to:Accountable for internal customer
relationship, satisfaction, and ensuring the customer is receiving
the tools and support needed to achieve their objectivesEstablish
and rapidly mature the account management practice within Global
Technology Services (GTS)Accountable for the management and
maturing of the enterprise change and release management process
reducing the frequency of change and increasing stability in the
environmentAdditionally, accountable for the overall production
change and release planning, tracking, and communicationsProvide
technical leadership to internal customers, helping them understand
GTS workflows, service level objectives, service offerings and
capabilities using technical presentations and demosBe the voice of
the customer, providing GTS teams feedback and escalate needed
items to help drive customer engagement and satisfactionCollaborate
with application teams fostering adoption of the established
process, templates, and technologies for change and release
managementDrive customer success and relationships ensuring
improved delivery, support, process, and performance
measuresGenerate and present data analytics, visualizations and
actionable insights using existing tools including PowerBI and
ServiceNow to gain trust from customers and identify areas of
improvementManage internally facing customer expectations and
maintain an open line of communication to understand the work and
deadlines requiring GTS support, customer constraints, demand
issues, and new technologies/processesConduct frequently scheduled
and ad hoc meetings with customer team members and Leaders to
understand and drive resolution of GTS issues, areas of improvement
(people, process, technology), roadblocks, and escalationsFollow up
and assist with incidents, changes, and requests expediting items
as neededUnderstand future customer needs for input to improve
demand and capacity forecasting and planningAssist application
teams to drive more efficient, risk adverse, and timely change and
release management through improved process, tools, and performance
measuresDevelop a deep understanding of the business domain, risk
management posture, and enterprise technology landscape to
effectively align the GTS service catalog with customer
needsContinually communicate to the customer new GTS technologies
and emerging services collaborating with the customer to assess
viability and best fitEnsure compliance with corporate and IT
policies and proceduresPerform special projects, and additional
duties and responsibilities as requiredWork Experience &
QualificationsBachelor's degree from an accredited college or
university with a degree in Computer Science or Mathematics is
desired5+ years of experience as a customer success manager,
technical account manager, project manager, change manager, or
equivalent skillsDemonstrate technical account management or
customer success management experience with a forward-looking
approach and strong commitment to customer successDemonstrated
experience leading change advisory board meetings, coordinating
production releases involving multiple teams and change including
infrastructure and code promotionsStrong organizational skills to
manage a high volume of interactions including project teams,
technology leaders, and business leadersHigh level of empathy and
customer advocacy skillsStrong analytical, problem-solving, and
decision-making abilityAbility to take direction, demonstrate
excellent teamwork, and work well with limited supervisionExcellent
written and verbal communication skillsHighly motivated and
self-directed with the ability to see the long-term visionCOVID-19
Vaccine Mandate:Everest requires all individuals hired into this
position to be fully vaccinated and provide proof of vaccination
prior to commencement of employment, unless the Company has granted
an exemption. -#LI-Hybrid#LI-MC1Type:RegularTime Type:Full
timePrimary Location:Warren, NJAdditional Locations:Everest is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion or creed, sex (including pregnancy), sexual orientation,
gender identity or expression, national origin or ancestry,
citizenship, genetics, physical or mental disability, age, marital
status, civil union status, family or parental status, veteran
status, or any other characteristic protected by law. -As part of
this commitment, Everest will ensure that persons with disabilities
are provided reasonable accommodations. If reasonable accommodation
is needed to participate in the job application or interview
process, to perform essential job functions, and/or to receive
other benefits and privileges of employment, please contact Everest
Talent Acquisition at 1-908-604-3000.SummaryLocation: Warren,
NJType: Full time
Keywords: Everest Re Group, Elizabeth , Director, Technology Account Management, Executive , Warren, New Jersey
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