Senior Claims Documentation Specialist

Company: NJ Transit
Location: Newark
Posted on: June 24, 2025

Job Description:

Move forward with us! At NJ TRANSIT, you'll join us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets customers to their destinations on timeand we're looking to hire talented folks with a love of learning to make it all possible. Roles & Responsibilities: Administers all legal claim procedures, such as Interrogatories, follow­ ups, Motions, Answers, affidavits, etc., based on knowledge of departmental procedures and priorities. Mastery of electronic keyboards or other equipment such as computers, typewriters and other business machines. Handle telephone calls, obtaining information and scheduling appointments dealing with outside offices. Process legal mail. Accurately communicate with Management and assigned professionals to support discovery and prepare cases for trial. Make sound judgments based on knowledge of Departmental/Section procedures. Assures routine forms are prepared to Department of Transportation, ISO Claim Search and other regulatory agencies. Maintain accurate records, logs and Departmental/Section files as required, based on general instructions. Run daily reports and basic computer reports using the Risk Management Claim database system; properly code transactions based on location, cause, coverage and severity of incident. Take reasonable precautions to ensure and eliminate processing duplicate payments and reserve transactions. Qualifications: Must be a graduate of an approved high school, or the equivalent. Must have at least 4 years of professional clerical experience in a Risk Management environment. Similar experience may be substituted. Must be able to pass NJ TRANSIT clerical and typing exams Must have familiarization with the computer keyboard and IS functions, and the ability to type 55 corrected words per minute. Proficient in spelling, grammar and language usage. Must have the ability to compose letters of a routine nature. Must be able to understand, transmit and apply oral and written instructions of a complex nature with accuracy, discretion and efficiency. Must have the ability to meet or talk to the general public and foster good will by tactful handling and resolution of problems related to the position. Must have above average poise and tact and the ability to handle routine public, professional and inter-departmental contact. Must be able to utilize the phone proficiently and record information over the phone; including calls from claimants, service providers and others. Must be able to apply specific knowledge of the organization and functions of the Risk Management Department in a professional manner. Must be able to work independently and exercise necessary judgment within guidelines. Must be familiar with NJ TRANSIT Risk Management procedures and functions with internal and external professionals. Must be able to work effectively with other departments. Must have a general knowledge of Departmental record keeping procedures, satisfactory math skills and organizational skills and possess the knowledge of the organization and functions of the Risk Management/ Claims Department. At NJ Transit you will enjoy a competitive salary and excellent benefits package: Advancement Opportunities Wage Progression Full benefit package including medical, prescription, dental and vision 457 tax-deferred savings plan Life Insurance Paid Time Off ?At NJ TRANSIT, diversity and inclusivity are vital to our success as we are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team. Learn more about NJ TRANSIT! Sign up to receive an invitation to our next live information session at WWW.NJTRANSIT.COM/BEST

Keywords: NJ Transit, Elizabeth , Senior Claims Documentation Specialist, Administration, Clerical , Newark, New Jersey