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QuickBooks Live Expert Bookkeeper

Company: Intuit
Location: Elizabeth
Posted on: January 12, 2020

Job Description:

OverviewJoin Our Virtual Tax Network!At Intuit, our mission is to power prosperity around the world. Quickbooks Live Expert Bookeeper's suport that mission to our Quickbooks Live customers by: providing valuable guidance, instilling trust and confidence, and building relationships with clients, all while using state of the art tools and technology. Your strength as a Quickbooks Live Bookkeeper will allow you to empower and educate people so that they can lead better lives, and get one step closer to financial freedom. As a virtual employee, you can decide whether you prefer to work from your home or your office, and flexible scheduling means you have a variety of shifts to choose from! We are changing the way that people do their bookkeeping, and providing world-class support from experts across the United States.-- The way that we support our customers is changing, and we want you to be a part of it! Our tax experts are agile; continually learning, working, and providing guidance in new and exciting ways.---- Responsibilities

  • This is a seasonal, virtual, customer-facing role; you will be using our state of the art video communication software (SmartLook) to interact with customers
  • Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep knowledge and expertise.--
  • Communicates directly with customers, answering specific domain questions (written & oral)--
  • Performs domain expert services (tax returns, bookkeeping/accounting)
  • Reviews information input by customers for accuracy
  • Researches regulations to support advice--Qualifications
  • Experience: 5+ years domain experience (contingent upon domain).-- Experience using tax prep or bookkeeping software.
  • Degree: 4 year degree preferred--
  • Credentials/Certifications: QB Pro Certification Required Within 30 Days of Starting,--CPA, CPB or QB ProAdvisor)--
  • Skills: High degree of customer service, attention to detail, ability to manage multiple tasks.-- Strong written and verbal communication skills.-- Moderate computer/software skills.
  • Proficient with technology; solid knowledge of computer operations and software.--
  • Must have (or be willing to obtain) a dedicated internet connection and landline phone--
  • Strong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuring
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment with minimal supervision
  • Critical thinking, problem solving, and determination
  • Bilingual (English/Spanish) communication skills (written & spoken) a plus--TEST

Keywords: Intuit, Elizabeth , QuickBooks Live Expert Bookkeeper, Accounting, Auditing , Elizabeth, New Jersey

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