Cloud Operations Analyst
Company: ManTech International
Location: Jersey City
Posted on: May 8, 2024
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Job Description:
Secure our Nation, Ignite your FutureBecome an integral part of
a diverse team while working at an Industry Leading Organization,
where our employees come first. - At ManTech International
Corporation, you'll help protect our national security while
working on innovative projects that offer opportunities for
advancement. -Currently, we are seeking a motivated, career and
team-oriented Operations Analyst in support of the U.S. Department
of Homeland Security (DHS) Cybersecurity and Infrastructure
Security Agency (CISA) Continuous Diagnostic & Mitigation (CDM)
Data Services Program. The CDM Data Services Program is a critical
component of CISA's national effort to ensure the defense and
resilience of cyberspace. - - -The CDM Data Services Program
mission is to provide a standardized platform to collect,
transform, and integrate cybersecurity data from relevant
authoritative data sources into a coherent data, delivering
actionable information into Agency and Federal Dashboards to
identify risk areas in support of mitigation as well as to
facilitate coordinated agency and national response to
cyber-threats. - - -This is a remote position where the candidate
can work from any location within the United States provided, they
are able to work on an eastern time zone schedule.Our Operations
team consists of NOC and SOC analysts and engineers who provide 24
x 7 technical support to remedy operational issues and security
incidents in a managed services environment. In addition to issue
and incident triaging, diagnosis, troubleshooting, and resolution,
operational responsibilities include availability and performance
monitoring and reporting and security monitoring for real-time
threats utilizing automated toolsets. -The Operations Analyst is
responsible for providing operational technical support for a
cloud-based, multi-vendor, multi-tenant data aggregation,
analytics, and presentation solution. The Operations Analyst will
primarily be responsible for monitoring, analyzing, and responding
to any solution performance issues or security incidents using
established tools, escalating to engineering support as
required.ResponsibilitiesThe Operations Analyst will:Support the
overall operations, maintenance, and health of the CDM integration
layer and dashboard platform environment. The CDM dashboard
provides its customers situational awareness of risks, based upon
data gathered from security tools and sensors, providing hardware
and software asset management, vulnerability management,
configuration management, and privileged account and identity and
access management for multiple Federal Government Agencies.Manage
and oversee the performance and security monitoring tools,
responding to alerts, triggers, and other warning
conditions.Closely coordinate with Engineering to generate root
cause analyses (RCAs), update tickets, and resolve problems and
incidents within established performance SLAs.Develop and maintain
technical documentation and standard operating procedures
(SOPs).Participate on shift-transition calls to ensure all open
tickets and tasks are properly managed and addressed.Periodically
report metrics and corresponding analysis for client review and
strategic information security program adjustments and
planning.Follow established documented methods and practices to
deliver effective, efficient, and professional operations
support.Create, update, peer-review and implement standard
operating procedures (SOPs) for Operations and Maintenance
(O&M) support.Maintain the confidentiality, integrity, and
availability of data across physical and logical solution
boundaries in multi-Agency environments.Coordinate with government
engineering resources and OEMs to patch, upgrade or refresh tool
and sensor software and hardware.Understand and monitor operations
processes, including but not limited to Business Continuity
Planning and Incident Response Planning.Ensure effective controls,
countermeasures, processes are in place and optimized to maintain a
strong organizational and system security posture.Identify gaps and
bottlenecks in the presentation and reporting of data within and to
the dashboard, including issues related to performance, capacity,
interoperability, scalability, and manageability.Maintain
accountability and ownership of assigned issues and support
tickets.Position RequirementsFundamental knowledge of cloud-based
architectures and experience performing operations and maintenance
support services in SaaS and PaaS environments in AWS and
Azure.Demonstrated ability to troubleshoot difficult issues through
creative problem-solving skills and arrive at elusive root cause
diagnoses.Familiarity with the Elasticsearch deployments such as
Elastic Cloud Enterprise (ECE) and Elastic Cloud on Kubernetes
(ECK) platforms.Familiarity and experience with Elasticsearch and
Kibana or other similar data aggregation and analytics platforms.
Familiarity with opensource alternatives, e.g.,
OpenSearch.Understanding of containerized PaaS platforms such as
Azure Kubernetes Service (Azure) or Elastic Kubernetes Service
(AWS) as well as IaaS hosted platforms such as Docker and
PodmanUnderstanding of network protocols, TCP/IP, and DNS
configurations. Proficiency in scripting languages such as Python,
Powershell, or Bash. Familiarity with DevOps principles and
practices, including continuous integration and deployment.
Knowledge of incident management and change management
processes.Experience with automated monitoring tools such as
Dynatrace, Azure Sentinel, Zabbix, Nagios, Datadog, etc.Experience
with the Linux operating system.Demonstrated customer service
skills.Preferred SkillsBachelor's Degree, preferably in a technical
discipline, e.g., computer science, data science, engineering,
applied mathematics, or closely related field or equivalent
on-the-job experience.3+ years of IT operations support experience
in a customer service role, ideally working in either a NOC or SOC
environment.Strong analytical skills with the ability to collect,
organize, analyze, and disseminate significant amounts of
information with attention to detail and accuracy.Knowledge of and
experience with reporting packages (Business Objects, etc.),
databases (SQL, MySQL, etc.), programming (XML, JavaScript, or ETL
frameworks)Proven ability to analyze complex problems, theorize
root causes, and develop creative solutions.Knowledge of REST API
authentication types, REST methods, and ability to mine APIs to
meet data requirements.Experience with database query languages
like SQL, T-SQL, KQL.Basic understanding of API calls for data
ingestion.Proficient at queries, report writing and presenting
findings.Manage escalation of complex technical support issues with
Engineering and Development teams as well as customers.Ability to
manage multiple tasks and work with cross-functional
teams.Excellent time management and organizational skills with the
ability to prioritize workload.Strong customer-facing communication
skills, both verbal and written.Desired CertificationsCloud
platform certifications (AWS Practitioner / Sysops admin, Azure
Fundamentals / Admin)Security certification such as
Security+Security/Clearance RequirementsMust be a US citizen and be
able to successfully pass a background investigation.Able to obtain
and maintain a DHS Suitability/Entry on Duty (EOD)Physical
RequirementsMust be able to be in a stationary position more than
50% of the time -Must be able to communicate, converse, and
exchange information with peers and senior personnel -Constantly
operates a computer and other office productivity machinery, such
as a computer -The person in this position frequently communicates
with co-workers, management, and customers, which may involve
delivering presentations. Must be able to exchange accurate
information in these situations -The person in this position needs
to occasionally move about inside the office to access file
cabinets, office machinery, etc.For all positions requiring access
to technology/software source code that is subject to export
control laws, employment with the company is contingent on either
verifying U.S.-person status or obtaining any necessary license.
-The applicant will be required to answer certain questions for
export control purposes, and that information will be reviewed by
compliance personnel to ensure compliance with federal law. ManTech
may choose not to apply for a license for such individuals whose
access to export-controlled technology or software source code may
require authorization and may decline to proceed with an applicant
on that basis alone.ManTech International Corporation, as well as
its subsidiaries proactively fulfills its role as an equal
opportunity employer. We do not discriminate against any employee
or applicant for employment because of race, color, sex, religion,
age, sexual orientation, gender identity and expression, national
origin, marital status, physical or mental disability, status as a
Disabled Veteran, Recently Separated Veteran, Active Duty Wartime
or Campaign Badge Veteran, Armed Forces Services Medal, or any
other characteristic protected by law.If you require a reasonable
accommodation to apply for a position with ManTech through its
online applicant system, please contact ManTech's Corporate EEO
Department at (703) 218-6000. ManTech is an affirmative
action/equal opportunity employer - minorities, females, disabled
and protected veterans are urged to apply. ManTech's utilization of
any external recruitment or job placement agency is predicated upon
its full compliance with our equal opportunity/affirmative action
policies. ManTech does not accept resumes from unsolicited
recruiting firms. We pay no fees for unsolicited services.If you
are a qualified individual with a disability or a disabled veteran,
you have the right to request an accommodation if you are unable or
limited in your ability to use or access
http://www.mantech.com/careers/Pages/careers.aspx as a result of
your disability. To request an accommodation please click
careers@mantech.com and provide your name and contact
information.SummaryLocation: USA-Remote Work; USA-DE-Newark;
USA-VA-Herndon; USA-NJ-Jersey City; USA-NY-New York;
USA-IL-ChicagoType: Full time
Keywords: ManTech International, Elizabeth , Cloud Operations Analyst, Professions , Jersey City, New Jersey
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