Patient Navigator, Psychiatric Emergency Services
Company: University Hospital New Jersey
Location: Newark
Posted on: May 7, 2024
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Job Description:
Responsibilities The Patient Navigator is a patient advocate and
will guide patients through the health care system, ensuring
appropriate appointments are given in a timely manner through
guidelines agreed upon with the Medical Director of the
Practice/Department. The Patient Navigator will assist with access
issues, develop relationships with referring health care providers
and ensure the complete and efficient management of all referrals,
including the acquisition of necessary patient-care materials and
medical records. In addition, the Patient Navigator will track all
new patient requests, provide monthly statistics and referring
patterns. The Patient Navigator works closely with the patient care
team and assists in the coordination of patient care by removing
barriers that would otherwise prevent patients from receiving
health care services. Qualifications Bachelor's Degree in Social
Sciences or a related field required. Bachelor's Degree in Social
Work preferred. BLS/CPR certification by the American Heart
Association is required. Two (2) years of relevant work experience
in a healthcare environment dealing directly with patients
required, including in Behavioral Health discharge planning and in
Outpatient Behavioral Health Services. Sound knowledge of the
healthcare system and where to find reliable information.
Candidates must be experienced and competent in a patient advocacy
and/or customer service role. Some experience in ana outpatient
setting preferred. Familiarity with medical terminology required.
Excellent verbal and written communication skills. Effective
organizational, planning, negotiating, coaching, and conceptual
thinking skills. Bilingual skills (English/Spanish) a plus. Years
of experience and/or navigator training may be substituted for the
degree requirement on a year-for-year basis.Customer Service:
Manages difficult or emotional customer situations; responds
promptly to customer needs; solicits customer feedback to improve
service; responds to requests for service and assistance; meets
commitments.Interpersonal Skills: Focuses on solving conflict, not
blaming; maintains confidentiality; listens to others without
interrupting; keeps emotions under control; remains open to
change.Teamwork: Exhibits objectivity & openness to other's views;
contributes to building a positive team spirit; supports everyone's
efforts to succeed.University Hospital offers a competitive salary
& comprehensive benefits package. Affirmative Action/Equal
Opportunity Employer, M/F/D/V. For more information, visit .
Keywords: University Hospital New Jersey, Elizabeth , Patient Navigator, Psychiatric Emergency Services, Healthcare , Newark, New Jersey
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