eCommerce Customer Service Supervisor
Company: Fortune Fish & Gourmet
Location: Union
Posted on: May 4, 2024
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Job Description:
Customer Service Supervisor - Culinary specialist wanted for
gourmet ecommerce businessSUMMARYAre you a culinary professional
with a passion for customer service who is ready to pivot?
Are you willing to set down your knife and venture into
eCommerce?
We have an evolving position in our eCommerce division that enables
you to talk about food all day long, while developing your digital
skills across multiple platforms, as you assist our foodie
customers shopping at
www.dartagnan.com.
D'Artagnan is far from your typical food purveyor.
Our team is comprised of passionate culinary specialists - many of
them front- and back-of-house professionals - on a mission to
educate and better the food scene in America.
Will you be the next passionate hospitality professional to join
our customer experience team?
To succeed in this position, you need to be detailed oriented, have
quality food industry experience, and possess a strong
entrepreneurial spirit.
The ideal candidate has worked with and understands the importance
of quality-sourced ingredients and can use their culinary skills to
educate and advise our B2C customer base.
Must be able to communicate with a broad range of personality types
and stay calm under pressure. Experience with Salesforce a plus.
This is a hybrid position is based in Union, NJ, but the work can
be remote for the right candidate.OBJECTIVES OF THIS ROLE At
D'Artagnan, customer experience representatives report directly to
the Director of Inside Sales and are responsible for assisting
customers with their online purchases, responding to customer
inquiries regarding online orders and working closely with the
eCommerce team to manage online promotions and evaluate our
shopping experience.
The role requires strong organizational skills with an emphasis on
food knowledge and dexterous verbal communication abilities.
This role offers ongoing professional development and is a feeder
position to other opportunities within our growing company. DAILY &
MONTHLY RESPONSIBILITIESCollaborate with team of customer service
agents in our ecommerce division servicing our eCommerce customer
base Handle escalated phone inquiries and work with customers to
deescalate major complaintsHandle Website administration duties -
including but not limited to: case resolution within Salesforce,
refund processing, replacement order entry.Meet with eCommerce
programming department to discuss new product launches and
promotion calendar
Provide daily updates to the customer service team after running
morning shipping reports and reviewing promotional calendarWork
with ecommerce team to evaluate daily orders and communicate any
shortages or substitutions to customersSKILLS &
QUALIFICATIONSRequiredHigh School Diploma or EquivalentCulinary
education/experienceComfortable working in multiple computer
platforms simultaneously Naturally inquisitive with proactive
problem-solving abilitiesThrives in a fast-paced business
environment with an ability to adapt quickly to changeTeam player
with the ability to collaborate effectively across all levels of
the organization Strong oral and written communication
skillsCapable of embracing new technologyDetail-oriented, with the
ability to multi-task and prioritize multiple projects with
competing deadlines Passionate, dedicated and always striving for
perfectionDesiredCollege degreeMicrosoft 360 - Excel experience a
plusSalesforce experience a plusBENEFITS OF WORKING FOR
D'ARTAGNANSalary with annual bonus potentialFull Health Benefits
(Medical, Vision, Dental & Life Insurance)401K Retirement Savings
Program with Company MatchPaid Vacation, Sick Leave and
HolidaysEmployee Discount Program for Product PurchasesGrowing
CompanyCOMPANY INFORMATIOND'Artagnan, headquartered in Union New
Jersey, was founded in 1985 and is now the leading brand
specialized in sustainably raised meats, poultry, game,
charcuterie, truffles, and mushrooms in the country. D'Artagnan is
part of Fortune International, LLC, the Country's leading
processor, distributor and importer of quality seafood, meats, and
gourmet products. D'Artagnan is dedicated to natural, sustainable,
and humane production and products. Over the years D'Artagnan has
built relationships and partnerships with farmers and ranchers who
share the same philosophy, and believe in free-range,
preservative-free, and organic products. With over $170M in revenue
and almost 300 employees, it is a hugely successful and
well-recognized enterprise. D'Artagnan is organized around three
distinct business lines: Food Services (Hotels, restaurants, etc.),
Retail, and Online; each business line having a specific business
model. D'Artagnan sells products in all 50 States and buys products
all over the world. D'Artagnan has established an outstanding
reputation over the years, built on a simple yet key principle: to
provide its clients with the highest quality. For decades now, it
has been acclaimed by the industry and customers all over the
country and is recognized as a world-class company by many
world-class chefs.
In addition, the D'Artagnan website continues to grow in popularity
and reach - serving as a trusted destination for home cooks across
America looking for the best tasting, restaurant-quality
ingredients, and specialty food
products.----------------------------------------------------------------------------------------------Direct
applications only; no third-party agencies.
Keywords: Fortune Fish & Gourmet, Elizabeth , eCommerce Customer Service Supervisor, Hospitality & Tourism , Union, New Jersey
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